Company Description  

TMDA is positively renowned as a Talent Solutions and Human Resources Advisory organization. We provide a consultative approach in partnering with our clients and members of their team. Our HR Solutions group serve as an extension of the clients; thereby providing compliant growth at a scalable and sustainable rate. 

Firm Principles

Our Mission: Our mission is to connect quality talent with projects they are passionate about, while helping our clients achieve mission critical deliverables to support their organizational goals.
Our Vision: Our vision is to become the most trusted Human Resources Consulting Company by providing exceptional advisory services to both our clients and our candidates through maintaining the highest standards in the process.
Our Values: TMDA follows these core values, not just within our organization, but also with our clients and employees placed with them; Accountability, Empowerment, Inclusion, Originality & Ubiquity. TMDA operates with integrity and transparency.

Most Direct Client Benefits:

• Pay Transparency State Ranges Depending on Location
  • California | Colorado | Connecticut | Maryland | Nevada | New York | Rhode Island | Washington
• Paid Time Off
• Matching 401K
• Paid Federal Holidays
• HSA, FSA, Disability, and Life Insurance
• Medical, Dental, and Vision Insurance

The Client is seeking a Marketing and Sales Rep to support Business Development growth objectives by educating and informing customers on the benefits and use of natural gas that answer customer energy needs. You will serve as key point of contact and customer advocate during the new business process, tracking and facilitating gas service, proactively identifying and following up on new business opportunities, including special offers and rebates, other products, services, or tariff changes that provide customer value.

Responsibilities:

• Respond to telephone inquiries from customers, contractors, dealers and employees about the availability of natural gas for residential conversions, light commercial projects and other projects as assigned
• Provide - information on featured products and sales programs by supplying accurate technical data on gas equipment, local code requirements, and explains the responsibilities of the plumbing-/HVAC trades and underground contractor related to the installation of gas service and meter connections and the natural gas equipment
• Initiate outbound telephone contact with customers to solicit conversion to gas or the purchase of new products and services, including applications for gas service, various cost factors, rates, service equipment and other technical data.
• Acts as a customer’s advocate within Washington Gas’s new business processes; applies customer service skills to proactively monitor customer projects and anticipate and resolve potential customer concerns; and responds to customers, contractors and employees about the status of jobs and company procedures and policies.
• Track requests and initiates follow-up both internally and externally to ensure timely processing of applications and installation of facilities.
• Sets up new business projects and enters key data using automated systems such as WMS and SalesForce.com to facilitate cost estimates, installation of appropriate infrastructure, and the development of key customer data.
• Assembles and reviews for completeness all conversion job or program data including, but not limited to, site plats and plans to verify accuracy of written job requirement and proactively runs reports to prioritize assigned jobs and prevent delays.
• Maintain telephone contact with internal and external customers (general public and others) to resolve problems related to conversions to natural gas or other products and services, answering questions and furnishing and/or obtaining information as necessary.
• Record data received during telephone conversations into various databases which eventually become part of departmental weekly, monthly or annual reports.
• Shift Work: As Required

Required Qualifications:  

• The client is in the Energy and Gas industry.
• The successful candidate must undergo a pre-employment background check and drug/alcohol screen.
• Telephone sales or high level customer service experience in high call volume product driven customer focused environment can be substituted for inside or outside sales experience; or
• One (1) year of internal experience as Inside Sales Support Clerk (Grade 4A).
• Six (6) months probationary period with successful evaluation.
• Must successfully pass a Writing Skills Evaluation Assessment.
• A basic understanding of natural gas equipment installation and operation preferred.
• Working knowledge of jurisdictional plumbing and HVAC codes, regulations and operation of natural gas and electrical appliances, operation of domestic appliances and gas line installation and techniques preferred.
• Valid driver’s license, current auto insurance, and dependable transportation is required.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. 

Education:

• High School Diploma/GED Plus five (5) years of experience in inside or outside sales.
• Bachelor's Degree In business administration or related field and a minimum of one (1) year of experience in inside or outside sales; or
• Associate's Degree degree in business or related field and three (3) years of experience in inside or outside sales

Skills and Abilities:

• Demonstrated effective sales and customer service skills required, as well as demonstrated ability to apply skills to customer calls to meet company growth and service objectives.
• Demonstrated accuracy interpreting and collecting information is required.
• Must possess strong verbal/written communication, interpersonal skills and sound judgment in making decisions within established procedural guidelines.
• Proven ability to use computer applications and systems, including Microsoft Office, required; working knowledge of WMS, CIS, and/or Smallworld preferred.

The Client values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply. 

State Specific Notices

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. 

Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. 

I certify that all of the above information is true and complete, and I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination regardless of the time elapsed before discovery.

Note: An offer of employment is conditioned upon complying with Company's requirements including, but not limited to, signing a consent to conduct a background investigation.

I agree, and it is my intent, to sign this employment application by electronically submitting this document to the company. I understand that my signing and submitting this document in this fashion is the legal equivalent of having placed my handwritten signature on the submitted document.

Additional Information 

TMDA is proud to be an equal-opportunity employer. Qualified candidates are considered for employment without regard to race, color, religion, sex, or national origin. All your information will be kept confidential according to EEO guidelines. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a diverse ability, please call 757-263-0440 or email operations@tmcompanies.us for other accommodation options.